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After -sales service

Service concept

客戶為本

客戶為本

客戶是我們的一切業(yè)務行為的導向,客戶的滿意度是我們?nèi)〉贸晒Φ淖畲蟮膭恿?。我們會令客戶感受到與梅比西的合作將使你們獲得最大的效益,并熱誠地致力于這種合作。

品質(zhì)為上

品質(zhì)為上

我們有著系統(tǒng)科學嚴謹?shù)钠焚|(zhì)管理,并以向客戶提供優(yōu)質(zhì)穩(wěn)定可靠的產(chǎn)品作為我們一切研發(fā)、生產(chǎn)的前提。

不懈創(chuàng)新

不懈創(chuàng)新

管理和技術創(chuàng)新是企業(yè)發(fā)展的根本,我們致力于營造創(chuàng)新的工作環(huán)境,培養(yǎng)創(chuàng)新思維,謀求在我們從事的各個領域取得領先地位。從技術開發(fā)到產(chǎn)品應用,都把為用戶創(chuàng)造最大使用價值:保護環(huán)境和節(jié)約能源當作不懈的追求

Providing users with high quality and applicable products and perfect after -sales service are our responsibilities and purpose!

Establish a strong technical support and professional service team to preserve users to choose and use our company's products correctly.

At the same time, the problems, opinions, and information encountered during the collection service process, and accepting user supervision to continuously improve the quality of service. Our company promises:

1. Provide the reserve spare parts and loss of damage parts required for normal operation for one year. In the future, the spare parts required for equipment maintenance will be provided at preferential prices;

2. Guidance installation and debugging: During the installation and debugging of the equipment, the company will send experienced engineering and technical personnel to guide the installation and commissioning on the spot until the equipment is put into operation normally;

3. Technical training: According to user needs, the company will send engineering and technical personnel to the scene to conduct technical training on the equipment operation, operation, and maintenance personnel at the scene;

4, warranty period: 1 year;

5. Product guarantee: If the product occurs during the warranty period and determines the responsibility of our side, we will handle it in accordance with the "three packages", that is, the repairs of the packaging, the refund, and the on -site lifelong warranty service during the warranty period. After the warranty period, the equipment and material parts will be provided at preferential prices;

6. Fast response speed: It is guaranteed to arrive at the scene within 4 hours receiving user needs in Guangdong Province. Remote guidance outside the province will not be resolved to send full -time technical personnel within 24 hours. Until the service, in addition, our company stipulates that at least once a year's return visits will be conducted. Any suggestions that the customers are beneficial to improve quality and improve service quality will receive a reward of our company's recovery;

7. Provide technical support: Our company has set up an engineering and technical service department to serve users, and full -time engineers provide users with technical consulting and after -sales guidance installation, debugging and on -site technical training services for users to solve users to solve users to solve users The issues raised, collecting user opinions, etc. to serve users better. "Safe, reliability, quality, energy saving, environmental protection, unremitting innovation" is our goal, comprehensively implement "user satisfaction products"!

Faq

  • 有時斷路器在使用時,用手摸上去溫度有些高,很擔心開關會跳,但電流又沒有達到額定電流,怎么辦?

    依據(jù)GB14048.2端子溫度: 塑殼80K,微斷60K。
    iC65在使用過程中,如果發(fā)熱,是否屬于正常? 
    根據(jù)國家標準GB10963規(guī)定,在規(guī)定條件下,斷路器各部分的極限溫升為:連接外部導體的接線端子應小于等于60度;在手動操作中會觸及的外部應小于等于40度,斷路器與安裝平面直接接觸的表面應小于等于60度
  • 發(fā)現(xiàn)UPS輸入配電柜的地線上有電流,是什么原因,關系大嗎?

    有時發(fā)現(xiàn)在總配電柜內(nèi)PE線上用鉗表測得有幾安培的電流,而UPS輸入配電柜的PE線上鉗得更大的電流。有以下幾個原因:
    1、  設備接地不良,或接地線太小,電阻偏高所致;
    2、  設備通過外殼漏電
    3、  系統(tǒng)混接,就是用電設備的零線和地線混接,當三相不平衡越大則越嚴重。
    4、  有其他地方地線與本系統(tǒng)地線接在一起,而在此處再導入地樁。這種情況可斷開本系統(tǒng)總開關,再測地線電流可知。
    5、  地線中有10A以下的電流基本不可怕,只要對地極樁沒有電壓即是安全的,也是正常的,因為有時會有干擾電流產(chǎn)生。
  • 為什么低壓一級配電柜設計時,兩進一母聯(lián)系統(tǒng)一般沒有機械聯(lián)鎖裝置?

    兩進一母聯(lián)的兩個進線開關分別接至兩臺變壓器,一般項目中兩臺變壓器多數(shù)并排安裝,導致配電柜分列配置,兩個進線開關為面對面操作,有幾米的跨度。如采用機械聯(lián)鎖纜繩,極不可靠。
  • 現(xiàn)場經(jīng)常見到一些PM待儀表的功率顯示負值,有時電量也顯示負值,是什么原因

    1、  電力儀表中常用的幾個參數(shù):有功功率、無功功率、有功電度、無功電度、功率因數(shù)等是帶有方向性的,正常的顯示正值,反方向的顯示為負值,只是有些儀表會做一些處理,比如功率因數(shù)為負時,處理為“數(shù)值正,加上容性(-II-)符號”,看上去顯示為正值。
    2、  當有功顯示為負值時,肯定為以下原因:互感器穿心電流方向反(P2進、P1出),或互感器的極性反(S1與S2反接);
    3、  當無功顯示為負值,而有功顯示為正時,可以肯定負載為容性負載;
    4、  電度計量一般極少為負值,如果電流及互感器方向反,或接線錯誤最終一般導致的為計量不準,或不計量,不會為負值。如果出現(xiàn)值極有可能為容性負載。
    5、  如果僅功率為負數(shù),而N線電流又為0,那么要么是顯示為負數(shù)的相電壓線互相接錯。
  • MT控制單元為何有的有顯示,有的無顯示?

    1、  如果電流降至0.2*In(In=額定電流)以下,數(shù)字顯示消失。要保證在20%以上才能保證顯示,20%以下有可能顯示有可能不顯示。
    2、  如果在0.2倍額定電流以下仍有顯示,則此顯示無意義。
    3、  控制單元的顯示,只能是參考作用,控制單元主要是為MT提供各項保護。
    4、  對于現(xiàn)場有些會點亮有此不會點亮面板,是由于控制單元的電源是取自MT的后端,故只有合閘才會亮,或有電源進時會亮。
    5、  如果有外接電源,則一定會有顯示。
  • 由UA、BA等控制的ATS有故障報警時如何復位?

    1、  對于塑殼斷路器,帶有馬達機構,用手拉動儲能手柄一次即可復位。
    2、  對于MT等框架斷路器,需要將斷路器上的紅色脫扣按鈕復位,最好再將UA、BA上的轉(zhuǎn)換開關轉(zhuǎn)至停止位,再切換到自動位。
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